Seeing the Forest AND the Trees

13 Feb
Winter forest near Budapest, Hungary. Wikimedia Commons.

Winter forest near Budapest, Hungary. Wikimedia Commons.

“The most important thing that the library does is make it possible for me to get the articles that I need to do my research. That is absolutely the most important.”

This is what one of our most prominent and influential researchers said to me and a colleague the other day when we were interviewing her as part of our environmental scan of the University related to data services and technology infrastructure. Does she believe that the library provides other services? Yes. Does she think that we may have a role or two to play in the areas associated with data services and/or eScience? Without a doubt. But when asked the question, “What role can the library play in supporting your research?,” without hesitation, this was her answer. Our researchers cannot work without access to the literature and the library provides that. That role is the most important one.

I think it’s easy to interpret this comment in a negative light, after all, librarians have little of nothing to do anymore with making access to journals possible, at least not beyond negotiating license agreements and fulfilling the occasional ILL request. Once in awhile, I still walk up to the 3rd floor of the stacks, pull a print journal off of the shelf, and scan and email an article for a researcher too busy to walk to the library and get it him/herself. I don’t mind. It’s good exercise. But in terms of the many tasks that librarians once did that made articles accessible, from cataloging to systems design and maintenance, these are jobs that we have long since passed along to third party vendors; OCLC, Serials Solution, EBSCO, Thomson Reuters, and the like. These are the businesses that build the databases, aggregate and package our resources, provide the catalog records and metadata for articles, journals, books, et al. Librarians today simply purchase these products, put them in place for our users, and then let them use them. Oh sure, we still do some teaching and training and even a little searching ourselves from time to time, but when it comes to the most important thing that we do, in the eyes of countless patrons, we do very little. At least I do very little in that regard.

But I don’t necessarily want to see that as a negative thing. Instead, I hope that it’s something that we don’t lose sight of, because when it comes to what people think about the library, they still, overwhelmingly, think of us as a collector and provider of resources. In my library’s case, those resources are journals and journal articles. In the public library’s case, those resources are books. Fight it all you want, call yourself what you want, offer any number of other services that you wish, but for now, it remains the most important thing. People expect us to build collections of relevant resources and then make those collections easily available to them. If we do nothing else, we’re expected to do this.

This is likely because the task of building collections and making them accessible is what we do best. I’ll argue that it’s certainly what we do better than anyone else on my university campus. It’s what makes the library different from an archive or a museum or a storage unit or a high performance computing center or a networked drive or shared folders or… the Internet. Like an archive, we preserve things, but we don’t treat our things so special that you need white gloves to touch them. Like a museum, we collect things, but unlike the Metropolitan Museum of Art that’s only able to display a small percentage of the more than 2 million pieces in its permanent collection at any one time, we make our entire collection available to our patrons at all times. Like a high performance computing center, we accept and store data, but we also supply the necessary metadata to it and link it to other relevant sources so that users can both find it and put it in context. We share, just like folders on a shared drive, but (hopefully) in a much more organized and logical fashion.

In other words, the library has some very unique and very important characteristics in our role as collector and provider of resources. The ability of a patron to get an article easily may well be the tree that they see as the most prominent and we need to not lose sight of that tree as we’re trying hard to see the bigger forest. Instead, I think we need to remember to see both. Listening to this particular researcher this week, I was reminded to do just that.

The Power of Positive Pete

7 Feb
Photo taken by Bobak Ha'Eri, on November 1, 2008. Used with permission.

Photo taken by Bobak Ha’Eri, on November 1, 2008. Used with permission.

Congratulations to the Seattle Seahawks, winners of Super Bowl XLVIII (the NFL loves those Roman numerals)! Congratulations to all of the players, the coaches and staff, the team owners and management, and to all of their terrific fans who have cheered long and loud for their team. 

Yes, I’m a sports fan. My dad and I shared practically every weekday breakfast during my years from elementary school through high school, taking turns reading the sports section of the Richmond Times-Dispatch. I love athletics, competition, games, and the many, many lessons that one can learn through playing and watching sports. Team work, discipline, self-confidence, striving to be one’s best, developing good habits around health and fitness, and having fun; despite everything that’s wrong with sports today (and there’s plenty!), these fundamental aspects remain at the core of all that’s good about sport. 

As a sports fan, I was one of the 108.7 million people who tuned in to watch last Sunday’s Super Bowl. I may have been about one of the 3 viewers who could care less about the commercials (I mute them, regardless of the show or event that they are part of). I tuned in to watch the game. And to watch Pete. I tuned in hoping to see Pete Carroll coach his team to victory. And he did.

Why Pete Carroll? Well, I’ve followed his career for awhile, from his early failures in the NFL (the Jets and the Patriots), to his success at the University of Southern California, to his return to the NFL with the Seahawks. If you’ve never paid any attention to him, even if you give not a whit about football or sports, once you see or read any story about him, it’s pretty hard not to be captivated by him. The guy’s outlook, his energy, his enthusiasm … it’s downright infectious. He makes competition and hard work and continued focus fun.

Now I live in New England and I cheer for an awfully successful NFL team (Go Patriots!) with one heck of a head coach (arguably the best ever), but seriously, if I’ve got to pick between Pete Carroll and Bill Belichick as to who I want to hang out with on any given day of the week, I’m looking for Pete eight ways to Sunday. I like upbeat. I like positive energy. I like fun!

And if I was ever asked to pick a head coach for a team of professional librarians, I’m going with Pete, too. Here’s why:

Last week, a discussion broke out on the medical librarian listserv, MEDLIB-L, around the topic of libraries closing. Sadly, this is not that uncommon of a discussion. Too often the list gets another email from another librarian who has recently lost his/her job due to his/her library being closed. This happens more often to hospital and/or clinical libraries, but even academic libraries are not immune from huge changes and the continual loss of positions (see my posts from this past summer for evidence of that very thing happening in my own library). For several days, people offered any number of ideas for how librarians, collectively and as individuals, could approach this problem/issue. Some were far-fetched. Some have been tried before without much success. Some were new and worth giving a go.

The discussion went on this way for about three days, i.e. in a generally positive tone, even when calling for big changes, until someone lobbed a “None of it matters anyway” grenade onto the gathering.

Now in truth, I take real issue with this kind of communication etiquette. Be it during an online discussion, face-to-face meeting, or supper table conversation, I don’t care for the practice of loaded comments that are thrown in for no other real purpose than to silence the whole talk. Some folks found the comment “realistic.” That’s fair. It may well be the reality of many a corporation and/or hospital with a highest priority being the bottom line, that libraries and librarians are an easy target for cutting. In an age of easy access to information, why do hospitals need libraries or more, librarians? Why do schools? Why do towns? Yes, it is a reality of the world in which we live that institutions and entities that do not generate profit are deemed less valuable. 

That said, I couldn’t help but feel my hackles go up when I read a colleague saying to a group of colleagues, “It doesn’t matter what we do, administrations will make the decisions that they make, regardless” (paraphrasing) and it made me furious when another gave thanks for a “voice of reality” begin spoken at last. If this is our reality, I thought, then why do I even show up in the morning? 

Perhaps the comments bothered me most because I took them personally. Many years ago, my friends had a nickname for me. This nickname grew out of a tendency that I had (still have, sometimes) to see the worst in reality. I often defaulted to the same, “What difference does it make?” attitude that I heard (interpreted) being shared by some of my colleagues on that list. My nickname was, “The Prophetess of Doom.”

Fortunately, since those days, I’ve learned some practices and the science behind them to be a little less “doom and gloomy” in my disposition and outlook on life. A lot of this centers around understanding how intricately connected our thoughts are with our behavior and attitudes. There’s an awful lot of evidence to support the fact that what we see and how we see it, what we say and how we say it, what we think and how we think it, and what we do and how we do it, are all intertwined. I’m not talking the Practice of Pollyanna, but of cognitive theory:

The basic proposition of cognitive theory is that information processing is a defining feature of what it means to be human, enabling individuals to make meaningful representations of themselves and their world. Humans are in a continual state of processing streams of information from their external and internal environments. They receive, encode, interpret, store, and retrieve information; this information processing plays a vital role in human adaptation and survival (Clark DA, Beck AT, Alford BA: Scientific Foundations of Cognitive Theory and Therapy of Depression. New York, Wiley, 1999).

When librarians say that our reality is, “Nothing that I do matters,” whether we believe that we’re being self-defeating or not, we are setting ourselves up for defeat. We are interpreting our environment as one in which we cannot win; where we cannot find value. How is this possibly a strategy for professional survival?

Enter my favorite coach:

After he got fired from the New England Patriots, Pete Carroll set out to purposefully articulate for himself his core values and beliefs, those things that were most true about himself and how he approached life (and by default, coaching). He dubbed his philosophy, “Win Forever“, and based it upon the value(s) of competition. For him, competition was at the root of his being. It made him aspire to always be the best that he could be, regardless of the circumstances. While it’s easy to see competition in sports, his larger point is that we all compete to be ourselves. It doesn’t matter if you have an opposing team, an opposing management, an opposing societal shift in information use and delivery that’s sucking away the foundations of your very profession; in the end, you are competing with yourself to be your best and when you succeed at that, you’ve succeeded. Period.

I believe that there’s a message that librarians can take from Coach Carroll, and not just because he won the Super Bowl on Sunday, but because his message seems to say that in a time when we may feel like nothing much matters, that’s exactly the time to believe the we matter the most. It takes discipline, a willingness to work hard, and a willingness to adjust your focus and attitudes so that you can make the changes that you need to make in order to reach the potential that you wish to reach. It’s a process of self-discovery, creating a vision that is true to yourself, and competing to hold onto your vision and ideals through any number of ups and downs in your career. It’s not about “nothing that I do matters.” It’s about “everything that I do matters.”

“If the goals, strategies, and techniques you have laid out for yourself are really true to your core self, you will always be able to get back to them. You will always want to get back to them.”  (Pete Carroll, Win Forever: Live, Work, and Play Like a Champion)

Back Tracking

31 Jan

As promised earlier in the week, I’m checking back in today with some thoughts on my Information Seeking Behavior Tracking experiment. As you might imagine, it wasn’t the easiest task. It’s hard to pay attention to all that you’re doing during the day that relates to looking for information, particularly when you’re in the information business. That said, I think I did well enough to draw a few conclusions:

  1. I don’t use my library’s website very much.
  2. I use Google a lot.
  3. I get side-tracked often, thanks to having so much information pushed at me during the day.*
  4. I still use the old fashioned, “first-hand experience” method of answering some questions that I have. For example, one day I didn’t even look at my Weather Bug app to see the temperature before taking my puppy for her morning walk. Instead, I just went outside to discover it was cold.
  5. I use social media to both give and receive information. As it should be.

*If I call this divergent information behavior, it probably sounds better, doesn’t it?

Of course, the first two items on my list help me appreciate the behavior of many of our patrons. My library’s website is filled with valuable information, but I don’t use it often because (a) I believe that I know where to go for the information I need (library bypass - guilty as charged), and (b) I’m lazy. I don’t want to go through multiple layers to get to the things I need. And I don’t think that I’m all that different from most of the folks who use our library. I also generally get “good enough” information by quickly searching the Internet (I use Google) and following one of the top 3-4 results. There may well be better information out there, but “good enough” is good enough. 

This brings me back to the question that I’ve been asking for awhile, the question that led me to track my behavior in the first place. As a librarian, I spend valuable time and effort packaging the best resources for my patrons. I create subject guides, websites, flyers, handouts, emails, and posters. I teach classes and give presentations. All of these are efforts to let students and faculty and researchers and staff know what’s available to them, but I’m not very convinced anymore that it’s the best way to get the message out. I’m not suggesting that I quit doing those things, but I do believe that I need to think as much, if not more, about how I get the message to patrons as I think about what the message is in the first place.

This morning, I read an article entitled, “Design Dimensions Enabling Divergent Behavior across Physical, Digital, and Social Library Interfaces” (Bjorneborn, L., Persuasive Technology, Lecture Notes in Computer Science, Volume 6137, 2010, pp 143-149). Citing the work of B.J. Fogg and Stanford University’s Persuasive Technology Lab, Bjorneborn writes,

Human behavior may be seen as a product of three factors: motivation, ability, and triggers. … Motivation includes information needs and interests. Ability includes information literacies to navigate with integrated body and mind through physical, digital, and social information spaces. Triggers include convergent and divergent design dimensions that may stimulate convergent and divergent information behavior.

Our patrons come to us with motivation and we concentrate a great deal on improving their ability to navigate our resources, but how about triggers? What are the triggers that we have in place to make them use our resources, including US. How do I trigger people to call me for help? How do I trigger them to think of me when they’re in need of something that lends itself to my expertise? How do I put myself – how do we put all of our library resources – in the pathways of our patrons’ information seeking routines?

These are important questions that I don’t know we’ve spent much time thinking about and addressing. I also think that they become all the more important as we’re seeking to do new things and provide different services that don’t easily trigger “librarian” in someone’s mind. We reaped the benefits of the “book = library/librarian = book” connection for a good, long while, but when we’re trying to sell services like data management, that connection isn’t there. We need triggers.

Bjorneborn concludes his paper noting that, “Persuasive design may bridge ‘affordance gaps‘ between users’ perceived affordances and designers’ intended affordances.” Put another way, maybe librarians need to look to the literature of design, psychology, and maybe even the “Science of Shopping” to help us fill and/or bridge the gaps between what we want our patrons to know about us and what they do know.

A Snippet of My Tracking Tracker

A Snippet of My Tracking Tracker

Making Tracks

27 Jan
Raccoon Tracks

Raccoon Tracks

I’ve been writing and thinking and talking about how we communicate information and/or knowledge lately and in a recent meeting, flippantly said, “I’m going to track myself and my own information seeking behavior for a week.” True to my own word, I’m starting this today. Check in at the end of the week to see both how well I track (I have a feeling it’s going to be hard) and any patterns in my behavior that emerge. I hope that in doing this for myself, I’ll have a better understanding of some of the issues, processes, patterns – general insights – into what I might find if I sought to do the same exercise for researchers or another patron group.

And feel free to join me and share your thoughts, too. Maybe collectively we can learn a thing or two.

(During a morning walk last week with Eliza the puppy, I saw a raccoon up in a tree. It was a first for me and I’ve been looking for his/her tracks ever day since.)

Brush with GREATness!!

22 Jan

Now this is some highlight in my career! For a librarian who was in the 5th grade when “Happy Days” first aired, sharing a spread with the Fonz is … AAAAAYYY!

Me and the Fonz

If you happen to be attending the Texas Library Association Annual Conference in San Antonio in April, look us both up!

My schedule:

  • eScience: Emerging Roles for Librarians in Research Data Management - CPE #449, Thursday, April 10, 11-11:50
  • Embedded Librarians are Everywhere… and They Tell All! – CPE #547, Friday, April 11, 10-11:50 (I’ll be sharing the stage w/ Sarah Jones, Spencer Stuart, & Cassandra Kvenild from the University of Wyoming Libraries, David Shumaker from Catholic University of America’s Dept of Library and Information Science, and Laura Young of Austin Ventures.)

Mr. Winkler’s schedule:

  • General Session III, Friday, April 11, 1:30-3:10

Share and Share Alike

17 Jan

PMC ArticleBefore I even get started with this week’s post, let me first draw your attention to this little bit of awesomeness, after all, it’s not every day that you (well, at least I) get to see yourself in print. I feel that I just have to do a little shout out. Plus, my poetic welcome to the attendees of MLA 2013 may well be the most valuable legacy that I ever leave to my profession. 


Back to the reality of our work at hand, I had a few experiences this week that got me thinking about where and/or how dissemination of knowledge fits into our role as knowledge and information management professionals. The first of these occurred during the weekly meeting of the mammography study team. This week’s meeting was different in that it involved bringing together not only the primary members of the team, but also the players from the technology aspects of it, specifically the programmers from Claricode, and the IT people from Fallon Insurance Company and Reliant Health Care. These individuals have played a key role in the study related to developing the software platform used to collect telephone interview data (the CATI system), pulling necessary data from insurance and health records, and coordinating the disparate data sources into a tracking database that can, ultimately, provide the data for analysis. It’s been no small task from the very beginning of the project. In fact, the very issues raised in the bringing together of these people to accomplish the necessary technological aspects of the study are the ones that led to Aim 2 of the informationist supplement grant that brought me to the study:

Aim 2: Assist investigators in identifying and reporting information technology issues that have arisen in the implementation of the study that may be of use to others.

Initially, we thought that the deliverable for Aim 2 would be a white paper; an outline of the different issues, along with references to the literature, that could be shared with both the clinical research and IT communities, with hopes that the information would prove helpful to those who sought to do this type of collaborative work in the future. In short, the team believes that they have learned some things, including some mistakes that others might want to avoid. However, as we began talking about the topic and I began searching the literature for relevant articles, I found that not much existed that touched on just what we were trying to articulate. This fact led us to discuss whether or not a white paper was the best way to go with this topic/issue. Perhaps a symposium, a meeting that could actually bring the different players – clinicians, researchers, computer programmers, software developers, etc. – together to share insights and brainstorm ideas for how we could all work better together. But this thought got us to wondering more about just who we’d invite. Who are the real stakeholders in this situation? Who would find this interesting? Do clinicians want to talk to developers? Do programmers have the faintest interest in problem-solving with medical researchers? We weren’t sure, so we decided the best way to begin would be to simply bring all of us together – all of the people who have worked on this project for the past 5 years – and see if this group, at least, could identify topics, issues, and/or projects in this area worth moving forward on. 

In short, we found out that the answer is YES!

That’s good news. We could easily list off any number of “lessons learned” and “things to consider next time.” Everyone agreed that we have knowledge that can be useful to others. Excellent!

Now let me tell you about a couple of other experiences of the week before I tie them all together. This one happened yesterday when a group of us from my library were taking part in a webinar for the current eScience Institute run by Duraspace, the Council on Information Library Resources, and the Digital Library Federation. The Institute is a continuation of a project funded by the Association of Research Libraries that began several years ago. It’s objective is to help research libraries assess the data and/or cyber-infrastructure needs of their universities, mostly through conducting environmental scans, surveys, needs assessments, and the like. It involves interviewing key stakeholders in each library’s respective institution, thus providing a better picture and/or road map for planning library services in the areas associated with data management. Our cohort consists of about 25 other libraries. Combined with the previous years, approximately 120 libraries have taken part in this initiative.

As we listened in, someone in our group asked, “Do we share our findings with the other libraries?” Our leader typed the question into the chat box and the answer we received was along the lines of “You can, if you wish.” Now this is, to me, well… well, it’s strange. I’ll just say it. Strange. It’s strange because of every profession on the planet, which one is best associated with sharing? I’m thinking that it’s us. Libraries. Librarians. Librarianship. We are founded on the principle of sharing. At least in part. One of the biggest forces driving the movement of libraries into data management is the concept (for some, mandates) of data sharing. We, of all people, know the benefits of sharing. That’s why we’re advocates here. So to me, it’s kind of strange to find a whole bunch of libraries involved in a project where all of the information, data, and most importantly, knowledge discovered in the process of going through these exercises isn’t being readily shared. Why? How can this be? Maybe I just misunderstood.

Also yesterday, my library’s journal club met and discussed the article, “The New Medical Library Association Research Agenda: Final Results from a Three-Phase Delphi Study,” (Eldredge, Ascher, Holmes, and Harris). The paper reports on the process undertaken by the researchers to identify the leading research questions in the field of medical librarianship as they were identified by members of MLA’s Research Section, as well as leadership within different levels of the organization. As we looked over and discussed the list of questions in the article, many people noted that they remain the same questions that we’ve been asking for years, e.g. questions of the value of librarians, the value of libraries, the information needs of our patron groups, etc. The comment was also made, both in our group’s discussion and in the paper, that some of these questions may well have been answered already. To this thought I commented, “Well evidently not well enough, if those with vested interests and notable involvement in our profession still have them.” Or maybe less cynically, my comment could have been, “Perhaps so, but if this is the case, we haven’t done a very good job of sharing that knowledge, because we still have the questions.”

All of this leads me back to a bigger question that’s become quite clear to me of late as I continue to observe or be a part of these type experiences, i.e. How do we share what we know with others?

To me, this is a HUGE need in the world of knowledge and information management where librarians can help. Quite honestly, I’m not clear on all of the ways that we can help, but I absolutely believe that there is a place for us here. We are experts in gathering and organizing information. We have the skills that allow us to make that information accessible. We know how to evaluate materials, weed out junk, and build strong collections (notice how I never use a certain trendy word in describing these activities). These are all foundations to sharing information and, ultimately, knowledge.

However, it’s the next step where we need to bring our own skills up to the task. It’s the next step that’s woefully missing in the whole “knowledge sharing” world. To me, that step is dissemination. Better put, effective dissemination. That is where the sharing of knowledge happens and I’m not sure that anyone is doing the best job at it today.

Researchers within their own institutions don’t know what their colleagues are doing; what their colleagues are discovering. How can we help them with this? They want to know. They tell us this. But so far nobody has been able to create the resources or the tools or the environment to make this happen, at least not in a seamless, integrated way. Libraries have tried, but as one of our Library Fellows said to me, “We have a ‘Field of Dreams’ mentality. We think that if we just build the resource, everyone will use it.” I agree. We are quite capable of building resource guides and special collections, but unless people use them, the information they contain just sits there. The knowledge that they are capable of spreading is trapped. A “Help Manual” is of no help when no one reads it.

I said to that same Fellow, “I have really no idea how to solve the problem yet, but that’s always the first step. Recognizing it.” But I do really believe that if we can become adept at whatever all of the skills are that we need to build and implement resources that fit into the workflows and the paths and the processes of our patrons, we will have discovered an entire new area of work for our profession. Part behaviorist, part ethnographer, part programmer, part librarian… likely a combination of these and more. It’s no simple problem to solve, but it’s an awfully big key to sharing and as we have long been the leaders in that act, I see no reason why we should stop now. 

*Interested in thinking about this more? Here’s a podcast and a paper that I’ve assigned as the material for the February journal club in my library. 


Sins of Omission

8 Jan

I want to thank everyone who took the time to comment, via the comment section or email, on my last post. I’ve been writing this blog for awhile now and written a number of posts (84, counting this one), and my post from last week may have received the most “this is my favorite” comments from readers. Evidently, I struck a chord and of course, I immediately began to wonder why.

It’s not a big stretch, given my picture on this blog and my social media name, mandosally, that I play the mandolin. What you might not know, however, is that I also play the drums. In fact, I’ve been a drummer many more years than I’ve been a mandolinist. It started when I walked into a drum shop in Portland, Maine, and said to the fellow working there, “Is it weird for a 30-something year old woman to want to play the drums?” Chris, the fellow running the shop, gave me an enthusiastic, “Are you kidding? Heck no!” response and I signed up for lessons on the spot. I was in my early 30s then. I’m in my early 50s now. You can do the math to figure out how long I’ve been percussing (not to be confused with cussing). You might not also know that the mandolin is the traditional percussion instrument of bluegrass and/or old-time music. I didn’t know this when I started playing the mandolin about 8 years ago, but it makes a lot of sense to me today.

By Hyacinth (Own work) [CC-BY-SA-3.0 ( or GFDL (], via Wikimedia Commons

By Hyacinth (Own work) [CC-BY-SA-3.0 ( or GFDL (, via Wikimedia Commons

What does any of this have to do with why I think people resonated with my “getting cut from the team” post? Well, in percussion (music in general), there are notes called “ghost notes.” They’re also called “dead notes” or “false notes” and basically are notes that you either play very quietly or not at all. They accentuate the moment by being silent, or at least very quiet. It’s different than a rest, though for the purposes of my point here, you can think of both as what’s left out. 

In the literature, what’s often left out are research studies that didn’t prove anything, case studies that found nothing, and brief communications and/or “in action” articles that report what didn’t work or what not to do. This is a shame, isn’t it? We learn an awful lot when we experience something that doesn’t work; when we set out to do something and fail at it. But rarely does anyone want to write up a failure and even more rarely does a publisher want to publish it. What we don’t write, report, share… these things are like the ghost notes of our work. And unfortunately, the result of this “musical pattern” is too often that we repeat failures that we could have easily avoided, if only our peers and colleagues had shared them. In other words, what we don’t write has as much, sometimes more, of an impact than what we write.

The gist of most of the comments that I heard from people after last week’s post was, “Thank you for sharing what didn’t work.” I believe that the reason people appreciated it is because we don’t share these experiences nearly enough. The other really gratifying sentiment said to me was, “Thank you for showing how a negative (aka “a failure”) isn’t a bad thing. Thank you for being positive.” Truthfully, there wasn’t a darned thing personal about the decision (it was all about grant funding and a PI’s decision to go with another person already a part of the funded work) and that makes it pretty easy to stay positive. We are a grant fund-driven institution. That’s the reality. If librarians (and libraries) want to get into this arena, we have to accept that reality. We will come and go on teams and projects, we will juggle multiple tasks, and we will never have enough time to do everything that we wish we could do. It’s everyone’s reality. If you approach it that way and reflectively look at experiences, noting what you can learn from them, you’ll remain a lot more positive. You’ll also become better at what you do. That’s my belief, anyway.

During the mammography study team’s weekly meeting yesterday, I was asked about what I think has worked and not worked during my time as an informationist on the study. My formal, funded time working with them is up at the end of this month, though I’ll continue to work with them to wrap up some projects. As I’ve said all along, the team has been a terrific one for me to work with/on because they’ve been as interested in the value of this role as we in libraries are. I shared with them what I think has worked well and what I think hasn’t work so well. They offered feedback and their individual perspectives, too. The discussion wasn’t planned, but the fact that it happened was great. 

One thing that I heard myself saying during the discussion (what I’ve heard myself saying for months now) is that there are very few rights and wrongs, pros and cons, and clear answers to what makes – or will make – an informationist a viable, sustainable, alternative or complementary model for librarians and the library. There are so many variables that it’s hard to pin down. Similarly, there are still a lot of unknowns about what the library and librarian of the future, meaning next week, will look like.  We work in a rapidly evolving field, something pretty ironic for such an old, old profession, and the clash of these two characteristics is clearly evident in most of our professional issues and discussions today.

Moving forward, I hope we will all be encouraged and inspired to share our experiences – good and bad – in open venues so that we can all learn from one another. In a time when we’re often feeling our way through the unknown, sharing is good for any number of reasons.



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